Clifford Locks
Founder and President of Reverse Logistics Solutions (RLS)
has been a leading return center and remanufacturer consultant for some major OEMs within North America. RLS’s diverse clientele uses our end-to-end solutions to remediate their return and defective products. We also answer the “why” behind product returns and help you reduce your product returns. Use RLS as your comprehensive, single-source solution to process, remanufacture, manage, sell, ship, and your new and returned products.
All of our services are designed to maximize Total Customer Satisfaction, reduce costs, improve performance and increase profits for our clients.
How can we help you?
Contact us to start working together ensures you’ll have clarity on the best practices in Reverse Logistics, which will ease the pain and reduce product returns.
The solutions are specific to your team’s needs. They are based on the ‘golden nuggets’ within your data that many clients are collecting internally, through the eCommerce and retail partners, third party logistics (3PLs), repair centers and refurbish, and the secondary markets. The data never lies; you need the expertise to interpret the data to turn it into functional decision trees. Many times, clients are too close to the data to recognize the patterns. I live at the intersection of Artificial Intelligence, machine learning, deep learning, and Reverse Logistics. It’s magical, and it can save you millions of dollars in costs. Let’s work together.
I have worked with Cliff over the past 3 years on a wide array of projects and I have been impressed with each and every project he has worked on for me! His recommendations are insightful and actionable. He is a very reasonable person and considers constraints when giving business advice.
“You played a large part in helping us to achieve our goals. You were able to maintain some degree of order while allowing all the participants to contribute in a way in which they felt recognized and their input valued…. Your perseverance would not allow us to rest on our insights. We appreciate your gentle insistence on our devising a concrete plan of action.”
“Cliff really is insightful and a good mediator. He offers a really good forum for us to meet weekly to discuss short & long term goals. I find that I hear things from my associate that I didn’t know he was thinking. It’s an organized weekly phone call … geared toward corporate direction and individual leadership growth. Cliff … draws the answer and direction out of each client and helps them move themselves forward. The weekly consistency really drives the process forward effectively.”