Returns are becoming an increasingly important element of the consumer experience as eCommerce grows. As consumers return more items, their expectations for flexible, free returns experiences rise.
Reverse Logistics Solutions presents the findings of a study of over 3,200 US customers over a six-month period to better understand returns, interests, and behaviors. You’ll understand the following from these research results:
- How can you be ready for the majority of your customers to return?
- How to give consumers the “Amazon experience” they want.
- How can you make sure your returns procedures are long-lasting?