COVID-19’s effect on returns to consumers

As stores closed and customers went online, the retail sector changed dramatically in a matter of weeks. Return patterns have changed in lockstep with purchasing preferences.

This white paper has the data to help you answer:

    1. Increases in e-commerce sales over time by category.
    2. Returns in the retail industry are shifting.
    3. In these unusual circumstances, how can retailers adjust their return procedures to save profits?